Welfare Officer @ Aga Khan Health Service, Pakistan

Job Summary

Job Title: Welfare Officer                                                                

Location: Gilgit, Pakistan

The Aga Khan Health Service, Pakistan (AKHS, P), part of the Aga Khan Development Network (AKDN), is one of Pakistan’s leading not-for-profit healthcare organizations. AKHS, P delivers quality healthcare services through an extensive network of hospitals, medical centers, health centers, and community-based programs across the country, with a strong focus on innovation, excellence, and patient-centered care.

The Aga Khan Health Service, Pakistan (AKHS, P) is seeking an experienced Welfare Officer, reporting to the Manager Finance.

Summary of the Role

The Welfare Officer is responsible for supporting the effective implementation and administration of the Patient Welfare
Program in Gilgit Baltistan. The role involves conducting interviews with patients and their attendants, collecting required documentation, completing welfare assessments, maintaining case records, and conducting necessary follow-ups to facilitate timely processing of welfare cases. The position will ensure proper documentation and coordination with relevant teams while
maintaining confidentiality, transparency, and accountability in the welfare process.

Roles And Responsibilities

• Conducts interviews with patients and their attendants to assess their eligibility and welfare requirements.
• Collects and verifies the required supporting documents from patients and attendants.
• Completes and maintains patient welfare application and case files in accordance with the applicable process.
  Carries out the required assessment of welfare cases and documents the assessment and recommendations.
• Conducts follow-ups with patients, attendants, and relevant stakeholders to ensure timely processing and closure of welfare
  cases.
• Maintains appropriate records and provides periodic updates and reports on welfare cases and program activities.
  Coordinates with the relevant finance and operational teams to facilitate the effective implementation of the Patient Welfare
  Program.
• Ensures effective coordination with patients, attendants, finance, and other relevant departments to facilitate the smooth
  implementation of the Patient Welfare Program.
• Maintain timely communication and follow-up with relevant stakeholders to
  address welfare-related matters and ensure appropriate and timely action on patient welfare cases.
• Perform any other tasks as assigned by the Line Manager.

Required Skills

Skills And Qualifications:

• Bachelor’s degree in Business Administration or a related field Master’s degree will be preferred
• Minimum 1-2 years of relevant experience in patient welfare, social services, financial counselling, community development, or related field, preferably within a healthcare, NGO, or donor-funded organization.
• Relevant experience in patient welfare, social work, community services, counselling, or a similar role will be preferred
• Demonstrated experience in assessing financial and social needs of patients/beneficiaries and facilitating appropriate welfare or financial assistance in accordance with established policies and criteria.
• Experience in reviewing supporting documents, maintaining accurate welfare records, and ensuring proper documentation and patients and their attendants. utilization of welfare funds.
• Proven experience in coordinating with patients, families, healthcare providers, finance teams, and welfare committees to
  facilitate timely and appropriate assistance.
• Experience in monitoring welfare cases, preparing reports, maintaining confidentiality, and ensuring compliance with organizational policies, procedures, and applicable donor requirements.
• Good understanding of documentation, assessment and case management processes
• Good interpersonal and communication skills with the ability to interact professionally and empathetically with patients and their attendants
•  Good coordination and follow-up skills with the ability to work effectively with patients, attendants, and internal departments
• Basic computer skills, including proficiency in MS Office and maintaining electronic records.
• High level of integrity, confidentiality, attention to detail, and commitment to organizational values
• 3Ability to work independently, manage multiple cases and complete assigned tasks within defined timelines
• Results-driven, ethical and adaptable professional with a strong service and stakeholder focus.
• Strong integrity with the sensitivity to manage confidential information.
• Demonstrates superior organizational skills and the agility to multitask and assume changing strategic responsibilities in a dynamic environment.
• Possesses strong integrity, intellectual humility and demonstrable expertise in navigating ambiguity and constant change.
• Shows resilience, flexibility and perseverance, especially during challenging periods.
• Culturally sensitive, inclusive and respectful of diverse populations, reflecting the global values of AKDN.
• A deep passion and commitment to AKDN’s purpose, values and ethical framework.
• Flexibility to work as required to meet AKHS mandates..

How to Apply

Interested candidates are invited to submit their updated Curriculum Vitae (CV) through one of the following links by the closing date.

https://resume.brightspyre.com/

https://www.mansab.org/

Closing Date: September 23, 2026

Additional Information

• AKHS is committed to stringent safeguarding principles and enforces a zero-tolerance stance towards behaviors inconsistent with institutional safeguarding principles. Successful candidates will be required to align with these standards and undergo a comprehensive background verification process including employment reference checks, safeguarding reference checks, credential verification, and employment history review.
• AKHS is concerned about the climate and environmental crises we face and is doing everything possible to reduce our own impact, encouraging others to do the same, and advancing understanding in this field. AKHS has set itself the task of getting as close to net-zero carbon operations as possible by 2030. We expect all staff to contribute to achieving these aims in the context of their roles”.
• Canvassing of any nature will lead to automatic disqualification.
• Applicants must be legally eligible to work in Pakistan.
• Please note that AKHS does not charge any fee at any stage of the recruitment process.
• Aga Khan Health Service, Pakistan (AKHS, P) is an equal opportunity employer. Only shortlisted candidates will be contacted. The Institution reserves the right, in accordance with operational requirements, to shortlist candidates based on the qualifications, experience, competencies, and suitability relevant to the position. AKHS, P may, where operationally required, amend the number of positions, modify the eligibility criteria stated in the vacancy announcement, alter or cancel the recruitment process, in whole or in part, at any stage of the recruitment process, without re-advertisement. Due to the high volume of applications, individual feedback will not be provided.