Universal Teller - (Branch Operations) @ Bank Makramah

Job Summary

Role and Responsibilities:

• Handle teller services including cash, clearing, collections, and remittances (local and foreign currency), ensuring compliance with bank policies and regulatory requirements, while addressing customer inquiries and providing service information
• Ensure strict adherence to AML, KYC, SBP regulations, and internal SOPs, including reporting suspicious transactions, screening customers, and maintaining accurate records for audits and regulatory returns
• Process customer transactions such as utility bill payments, funds transfers, and payment orders, while ensuring accuracy, validation, and compliance with regulatory standards
• Manage and balance teller cash, including sorting and validating currency notes as per SBP directives, handling ATM/locker keys, and overseeing periodic cash balancing and report checking
• Monitor and report branch suspense accounts, maintain daily cash activities checklist, update KYC records, and ensure accurate MIS reporting to Head Office, while minimizing transaction exceptions and managing cash operations

Required Skills

Skills and Qualification:

• Provide excellent customer service by efficiently handling various transactions (cash, remittances, deposits, withdrawals, etc.), resolving customer queries, and ensuring accuracy and compliance with AML, KYC, and regulatory standards
• Ensure accurate processing of transactions, manage cash handling, verify documents, and collaborate with team members to meet branch goals while adhering to internal controls, minimizing risks, and maintaining up-to-date knowledge of banking products and services