Unit Receptionist @ epb central

Job Summary

Role and Responsibilities:

• Greet and assist patients, visitors, and staff in a courteous and professional manner.

• Manage the reception desk and respond to telephone calls, emails, and general inquiries.
• Register patients, verify personal information, and update records accurately.
• Schedule, confirm, and coordinate appointments according to departmental procedures.
• Maintain patient files, medical records, and other administrative documentation while ensuring confidentiality.
• Direct patients and visitors to the appropriate departments or healthcare professionals.
• Coordinate communication between patients, medical staff, and other hospital departments.
• Process admissions, transfers, and discharge documentation as required.
• Maintain visitor logs and ensure compliance with organizational policies.
• Perform data entry, filing, photocopying, and other administrative duties.
• Monitor office supplies and request replenishment when necessary.
• Ensure the reception area is clean, organized, and welcoming.

Required Skills

Skills and Qualification:

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field.
• Previous experience as a Receptionist, Unit Receptionist, Front Desk Officer, or Administrative Assistant is preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and hospital information systems is an advantage.
• Excellent command of written and spoken English.