Ticketing Consultant @ Amyra Travel & Tours

Job Summary

Role and Responsibilities:

• Handle ticket bookings, rebooking, and cancellations
• Assist customers with travel or event inquiries
• Issue tickets through reservation systems
• Maintain accurate customer records and payment details
• Resolve ticketing problems and customer complaints
• Coordinate with airlines, hotels, or event organizers
• Prepare daily sales and booking reports
• Ensure compliance with company policies and fare rules

Required Skills

Skills and Qualification:

• Good communication and customer service skills
• Knowledge of ticketing/reservation systems
• Basic computer and typing skills
• Attention to detail and problem-solving ability
• Ability to work under pressure and meet deadlines
• Knowledge of fares, routes, and travel policies (for travel roles)

  Preferred Qualifications

• Bachelor’s degree or relevant diploma
• Experience in customer service or ticketing
• Familiarity with systems such as:
  • Amadeus
  • Galileo