Telesales Agent @ Dark Blue Technologies

Job Summary

Roles and Responsibilities:

• Make outbound calls to potential or existing customers using an automated dialing system or manual dialing.
• Present, promote, and sell products/services using solid arguments to prospective customers.
• Handle customer questions, objections, and complaints with professionalism and efficiency.
• Maintain a detailed knowledge of the company’s products or services.
• Meet or exceed daily, weekly, and monthly sales targets.
• Update customer records accurately in the CRM system.
• Follow up with leads and conduct post-sale follow-ups as needed.
• Adhere to telesales scripts and comply with company policies and procedures.
• Collaborate with team members to improve performance and share best practices.

Required Skills

Skills and Qualification:

• High school diploma or equivalent; associate or bachelor's degree is a plus.
• Proven experience in telesales, telemarketing, or a similar sales/customer service role.
• Excellent communication and interpersonal skills.
• Confident and enthusiastic phone presence.
• Ability to handle rejection and remain motivated.
• Basic computer skills and familiarity with CRM software.
• Clear and confident verbal communication
• Active listening
• Persuasion and negotiation
• Time management
• Multitasking