Technical Support / Infrastructure Specialist @ Thobson Technologies Pvt Limited

Job Summary

Job Description

Looking forward to hire Technical Support & Infrastructure Specialist !  The ideal candidate will have to deal with day-to-day challenges on a various platforms, connectivity and integration of varied platforms and challenges assigned to him.

TECHNICAL Support:

Will spend considerable time indoor for communicating online with customers and handle queries over phone and using Remote Sessions.
Person we are looking should be Customer Friendly, Strong Interpersonal Skills, Good Computer knowledge, Professional Telephone & Communication Skills.
    Should be able to troubleshoot and provide prompt support.
    Strong IT background

Role and Responsibilities:

• Assisting Customers on phone and in personal with Technical Issues related to Email Client Configuration, DNS, IP and Network.
• To troubleshoot technical problems and respond to customer inquiries via chat and email providing information and closing queries.
• Effective communication with users at all levels Tracking to conclusion simple and complex issue resolutions.
• To help in achieving companywide objective, while ensuring complete customer satisfaction.
• Time management & coordination skills and customer care attitude
• CRITICAL & TECHNICAL SKILLS:
• Strong Knowledge of Email Protocols, Routing & Configuration for various platforms including Exim, Office 365, Google Workspace, MS-Exchange, MDaemon including WHM/cPanel
• Good knowledge of Firewall and Fail-Over mechanism
• Excellent troubleshooting and communication skills and be able to work well in a team setting.
• Strong TCP/IP, Networking and DNS and Routing Concepts
• Strong concept of Corporate Mail Solutions and Disaster Recovery Solutions

WHAT WE OFFER:

• Market Competitive Salary
• Staff Investment Funds Schemes
• Seniority Allowances
• Performance Management System
• Performance based Increment
• Annual Leave with option for Leave Encashments
• Strong Learning Curve using most modern automation tools
• The market leader with State-of-the-Art Technological Environment
• Work & Family Life Balance
• An Equal Opportunity Organization

Required Skills

Skills and Qualification:

•     Minimum Intermediate
•     At least 1 year of experience
•     LAN Security
•     Network Monitoring Tools
•     IT Hardware Support
•     Network Security Administration