System Support Engineer @ ASN

Job Summary

Roles and Responsibilities:

• Provide technical support and resolve system, software, and hardware issues
• Install, configure, and maintain operating systems, applications, and IT equipment
• Monitor system performance and ensure network and server reliability
• Troubleshoot user problems and provide timely solutions (onsite and remote)
• Document issues, solutions, and system configurations for reference
• Collaborate with IT teams to improve infrastructure and security
• Perform system upgrades, patches, and backups as required
• Ensure compliance with IT policies and best practices

Required Skills

Skills and Qualification:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Strong knowledge of operating systems (Windows, Linux, macOS)
• Experience with system administration, networking, and troubleshooting
• Familiarity with IT tools, monitoring systems, and ticketing platforms
• Strong problem-solving and analytical skills
• Good communication and interpersonal abilities for user support
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or ITIL are an advantage