Job Summary
JD Apps Studio is a mobile app development company focused on providing an end-to-end solution, including ideation, development, and marketing.
- Responding to technical support calls from end users of computers and software applications
- Setting up and installing new computers, networks and software
- Setting up user accounts and profiles on the network
- Installing updates, known as patches, to software applications
- Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
- Diagnosing and fixing network problems and hardware or software faults
- Maintaining inventories of hardware and software
- Managing backups of servers, in case of data loss
- Keeping a record of issues and faults along with solutions, for future reference
Required Skills
- IT Graduate
- At least 1 to 2 years of IT Support Experience
- IT Operations experience will be preferred
- Hands on troubleshooting experience for Contact Center technologies will be a plus