Supervisor (Outpatient Clinics) @ The Aga Khan University Hospital

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to its patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals. The Department of Anesthesiology provides anesthesia care to patients undergoing surgery in more than twenty operating rooms, runs a surgical intensive care unit, and offers acute and chronic pain management to in-patients and outpatients. In addition, it also provides anesthesia services in the endoscopy suite, Cath-lab, radiology and radiotherapy suite, electroconvulsive therapy and labor and delivery suite. It has around thirty faculty members, fifty residents, and more than fifty anesthesia technicians, making it one of the largest anesthesia departments in Pakistan. Recognizing its high quality and patient safety, the AKUH is the Joint Commission International (JCI) accredited Academic Medical Centre.

You will be responsible to:

• monitor performance of all Receptionists handling cash in the assigned areas to ensure that it conforms to the revenue collection and cashiering protocol
• check Daily Revenue Reports in order to have accurate record of all transactions and liaise with PBSD regarding any cash short/excess and corporate patients' queries in accordance with the revenue collection and cash protocols
• handle and resolve patient queries by taking periodic rounds to ensure smooth functioning of the clinics and proactively keep customers satisfied with the services provided
• coordinate with support services departments for ensuring efficient continuity of operations
• ensure that appointments are confirmed and cancelled in a timely fashion for smooth functioning of clinics
• supervise the pertinent activities for ensuring timely availability of medical record files for all booked and un-booked patients at assigned clinics via bar-coded tallying
• contribute and supervise in achieving at least 90% positive indicator score in patients' satisfaction related aspects by being polite, helpful, efficient with a focus on CARR (Communication, Attitude, Respect & Caring and Responsiveness) behaviors
• oversee tasks peculiar to areas like to guideing patients for diagnostic tests preparation, coordination with doctors for clinical summaries and mailing of reports among others etc.