Supervisor, Female Hostel (On-Campus) @ The Aga Khan University Hospital

Job Summary

Female Hostel Supervisor will perform duties in rotation in on-campus hostel as per duty rota. She may be required to perform extended hours duty if her reliever is unable to report on duty due to any reason. During duty hours she will ensure discipline and upkeep in the hostel by maintaining a very close liaison and coordination with the housekeeping, maintenance, security, horticulture and other concerned departments. She also has to ensure that the overall ambience of the hostel premises remains worth living. 

Specific responsibilities include:

• assisting the Manager Female Hostels in looking after on-campus female hostel and supervising overall activities of the hostel
• taking care of female students residing in the female hostel and resolving their day-to-day issues
• ensuring that the hostel environment is academically conducive, socially healthy and disciplined
• ensuring that overall hostel premises are kept in a neat and clean state
• ensuring that no unauthorized person enters within the hostel premises, students do not leave hostel premises without informing, and in and out timings are recorded in the book
• ensuring that hostel facilities are not misused/ damaged 
• keeping record of daily activities/events and any incidents in the hostel 
• keeping record of all complaints made by students and following up with the on-campus coordinator for corrective measures
• maintaining an updated record of hostel occupancy.

Required Skills

Skills and Qualification:

• at least Intermediate. Graduate will be preferred
• 5-7 years’ working experience in an administrative position, having supervisory role in the hospitality industry or hostels, an academic environment experience will be considered an advantage
• understanding of and ability to communicate with young people with diverse backgrounds
• high level of tolerance and a calm disposition to be able to deal with difficult and challenging people
• good listening skills and ability to establish positive rapport with students
• good administrative and organizational skills and ability to resolve administrative problems
• handling workload and meeting timelines under pressure
• good public dealing ability
• ability to use computer and commonly use software like MS Office, internet etc.
• ability to handle shift work and perform extra duties as and when required.