Specialist Human Resources @ The Aga Khan University Hospital

Job Summary

You will be responsible to

• Communicate with relevant stakeholders in the process
• Complete the process online and provide a response to all email, phone or mail queries in a timely manner
• Provide explanation or interpretation to the wider organization in respect of policies
• Log all incoming queries and track their action
• Manage queries and escalate to concerned individual for timely response
• Prepare monthly reporting and analysis on the data available from the informatics
• Suggest ways to improve or reduce the number of queries by either improvement to
• Process or system

Required Skills

Qualification Requirements

• Master's degree is mandatory
• Proven track record of providing People/HR administrative support to a large, multi-site, multi-disciplined business
• Experience of running HR Processes, specifically payroll
• Experience of working within a HR/confidential environment
• Proficient in the use of IT, good working knowledge of Microsoft Applications such as Word, Excel & Outlook
• Problem solving and managing tight deadlines
• Prioritization of own workload in a busy Office environment
• Knowledge of the wider organization and how it functions within the external environment
• Able to communicate effectively with people at all levels, gaining commitment to concepts, ideas, and delivery
• Cascade information appropriately; delivering the right message at the right time in the right manner
• Able to translate complex processes in an engaging, clear, and understandable method
• Able to engage and influence peers and senior stakeholders across the organization
• o provide management information when requested
• Focuses on priorities and deliverables and follows up to ensure goals are achieved
• Able to manage multiple tasks effectively and focus on priorities and deliverables . identifies and plans the resources needed to ensure all deliverables are met
• Act as a role model for the institution's values and behaviors
• Self-disciplined in allocating and utilizing their time
• Able to always consider the impact on the customer
• Keeps abreast of all issues that may impact the customer.