Job Summary
Roles and Responsibilities:
- Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services
- Collaborate and build relationships with agents to strengthen service competitiveness
- Communicate timely back to agents, track and resolve any issues regarding the service
- Contribute to a customer development role
- Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance
Required Skills
Skills and Qualification:
- O Levels/Matric or above
- Excellent command over English & Spanish language
- Proficiency with MS Office particularly MS Excel
- Flexibility & Adaptability
- Customer-centric attitude
- Emotional intelligence and critical thinking
- Self-motivated, assertive, and responsive