Software Implementation and Support Specialist @ Aga Khan Health Service, Pakistan

Job Summary

Background: Aga Khan Health Service, Pakistan (AKHS, P) runs one of the largest not-for-profit private healthcare systems in the country, with a focus on the regions of Gilgit-Baltistan, Khyber-Pakhtunkhwa, Punjab, and Sindh. Its core focus includes initiatives for hard-to-reach populations through services like outreach clinics, training of community midwives to provide low-cost health services in remote areas, screening for non-communicable diseases, and digital health solutions.

Job Summary: This role is responsible for implementing AKHSP’s eHR software solutions across GBC facilities. The position requires close collaboration with the software development team to ensure proper installation, configuration, and testing of the software. Key responsibilities include training clients on software usage, troubleshooting technical issues, and providing ongoing support to ensure smooth operations.

Aga Khan Health Service, Pakistan, is looking for a competent Software Implementation and Support Specialist based in Regional Office, Chitral.  

Key Responsibilities:

• Implement AKHSP’s eHR software across BHCs in Gilgit-Baltistan and Chitral.
• Collaborate with system administrators and the development team to ensure successful implementation.
• Contribute to the development of software implementation plans, including scoping, scheduling, and execution.
• Recommend, plan, and implement software upgrades and improvements as needed.
• Train and provide ongoing support to end users on new or modified applications.
• Install, configure, and deliver technical support for software products as required.
• Monitor system performance and troubleshoot issues to ensure smooth operations.
• Document implementation processes and maintain accurate records for future reference.
• Implement outreach mobile app and ensure data integration with eHR

Required Skills

Qualifications & Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 1 year of proven experience in IT software implementation, support, systems administration.
• Hands-on experience with Windows OS, and data management and backup solutions
• Strong troubleshooting and problem-solving skills in software, hardware.
• Excellent interpersonal and communication skills to support end users effectively.
• Ability to manage multiple tasks and prioritize under pressure.
• Knowledge of SQL Server, IIS Configuration, IT security, backup policies, and safety procedures.
• Strong organizational and reporting skills.
   

Only shortlisted candidates will be called for test/interview. AKHS, P is an equal opportunity employer and females are encouraged to apply.”  

AKHS is committed to reducing our impact on climate and the environment and have set ourselves the goal of striving for net-zero carbon operations by 2030. All staff is expected to take part in making this a reality. The Software Implementation and Support Specialist accompanied with his/her Line Manager is expected to identify and understand which aspects of his/her work have most impact on the environment, and define tasks, work, and personal goals within his/her work plan to reduce these impacts and bring AKHS closer to net zero.

Interested candidates meeting the criteria can apply latest by March 1, 2026