We are seeking a highly motivated and creative Social Media & Customer Service Specialist to manage our online presence and deliver exceptional customer support. The ideal candidate will be responsible for developing engaging content across social media platforms, responding to customer inquiries, and building strong brand-customer relationships to enhance customer satisfaction and brand loyalty.
Create, schedule, and publish engaging content on platforms such as Facebook, Instagram, Twitter, LinkedIn, and TikTok.
Monitor social media channels for trends, comments, and mentions.
Engage with followers by responding to comments, messages, and reviews in a timely and professional manner.
Collaborate with the marketing team to develop campaigns and promotions.
Track performance metrics (e.g., reach, engagement, conversion) and prepare monthly reports.
Respond promptly to customer inquiries via social media, email, live chat, and other channels.
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering effective solutions.
Maintain accurate records of customer interactions and feedback.
Escalate unresolved issues to the relevant department as needed.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Required Skills
Skills Qualification:
Intermediate in Marketing, Communications, Business, or a related field (preferred).
Proven experience in social media management and customer service.
Excellent written and verbal communication skills.
Strong knowledge of social media tools, analytics, and trends.
Ability to multitask, prioritize, and manage time effectively.
Creative mindset with attention to detail.