Secretary - Quality and Patient Safety @ The Aga Khan University Hospital

Job Summary

Role and Responsibilities:

You will be responsible to:

• answer phone calls promptly, respond appropriately and deliver messages timely and accurately to the concerned
• establish and maintain effective relationships with co-workers 
• collect, distribute and dispatch mails to the addressee while maintaining confidentiality
• maintain and monitor predetermined levels of office supplies stock  
• accurately type all written correspondence (which includes memos, letters, reports, policy write-ups, minutes, and presentations as and when required) and complete these on a timely basis
• schedule meetings and make other necessary arrangements for the planning of the meeting, including reserving the venue, arranging multimedia and transport etc. and sharing confirmations with the meeting participants
• cumulate quality indicators from all sections and prepare key indicators report, to assess the overall performance of the department and also update goals and objectives on a periodic basis with feedback from concerned stakeholders
• maintain records of necessary documents in the relevant files
• provide support in organizing webinars, sessions, guest lectures, workshops, and conferences
• update necessary records related to international accreditation agencies e.g., ISO, Safe Care and JCIA etc.

Required Skills

Skills and Qualification:

You should have:

• a Bachelor’s degree in Business Administration or equivalent, preferably a Master’s degree
• at least two years of related experience
• excellent interpersonal communication skills and ability to manage and prioritize multiple assignments and adhere to strict deadlines
• strong quantitative skills and the ability to think critically
• present appropriate information clearly and concisely, both orally and in writing
• proficiency in the use of computers applications, particularly Microsoft Office and SPSS etc.
• ability to effectively work in teams as well as independently.

Only shortlisted candidates will be contacted.  Comprehensive employment reference checks will be conducted.