Sales Representative - The Consorts Hotels & Resorts

Job Summary

Role and  Responsibilities:

Sales and Lead Conversion:

• Handle calls, messages, and inquiries from prospective customers via social media platforms, email, and phone.
• Proactively convert leads into confirmed bookings or sales by understanding customer needs and offering tailored solutions.
• Maintain detailed records of inquiries and sales conversions for performance tracking and reporting.
• Follow up with potential leads to nurture relationships and close sales.

Community Management:

• Oversee The Consorts Hotels & Resorts presence across all social platforms, including Facebook, Instagram, TikTok, and WhatsApp.
• Respond promptly and professionally to comments, messages, and mentions to foster engagement and loyalty.
• Engage the audience by sharing updates, answering questions, and addressing feedback.
• Monitor and report on community trends, feedback, and sentiment to enhance customer experience.

Reporting and Collaboration:

• Provide regular updates on sales performance, lead conversions, and community engagement to the reporting manager during weekly meetings at the head office in Clifton, Karachi.
• Collaborate with marketing and sales teams to align efforts with broader business objectives.
• Stay updated on current promotions, campaigns, and events to effectively communicate with potential customers.

Weekly Office Visits:

• Attend weekly meetings at the Clifton, Karachi office for strategy discussions, performance updates, and team alignment.

Required Skills

Skills:

• Strong sales and negotiation skills with a customer-focused approach.
• Proficiency in managing social media platforms (Facebook, Instagram, TikTok, and WhatsApp).
• Excellent written and verbal communication skills in English and Urdu.
• Ability to multitask, prioritize, and work independently in a remote setting.
• Basic knowledge of social media analytics and CRM tools.

Other Requirements:

• Access to a reliable computer and internet connection for remote work.

Availability to visit the Clifton, Karachi office once a week.