The Assistant Recovery Officer is responsible for supporting the recovery of outstanding loans, monitoring overdue accounts, maintaining recovery records, and assisting the Recovery Officer and Branch Manager in achieving recovery targets in accordance with the organization's policies and procedures.
Role and Responsibilities:
Assist in the recovery of overdue loans and outstanding installments from members/customers.
Contact borrowers through telephone calls, field visits, and written reminders to ensure timely repayment.
Maintain updated records of overdue accounts, recovery activities, promises to pay, and follow-up actions.
Conduct field visits to verify borrowers' repayment status and assess recovery-related concerns.
Assist in preparing recovery plans, daily recovery reports, and monthly performance statements.
Follow up on overdue and non-performing loan accounts and report potential recovery risks to the supervisor.
Coordinate with the Cash Collector, Recovery Officer, and Branch Manager regarding collection activities and outstanding balances.
Assist in identifying borrowers facing repayment difficulties and refer cases for appropriate action under approved policies.
Ensure proper documentation of recovery visits, payment commitments, notices, and related correspondence.
Handle member information confidentially and maintain professional conduct during recovery activities.
Comply with the organization's recovery policies, approved procedures, and applicable legal requirements.
Perform other recovery-related duties assigned by the competent authority.
Skills and Qualification:
Strong communication, negotiation, and follow-up skills.
Ability to deal professionally with members/customers and handle difficult situations.
Basic knowledge of loan recovery procedures, installment schedules, and overdue accounts.
Good numerical, recordkeeping, and reporting skills.
Proficiency in MS Office and basic computer applications.
Strong fieldwork, planning, and time-management skills.
Ability to meet recovery targets and work under pressure.
Integrity, honesty, accountability, and respect for confidentiality.
Problem-solving and interpersonal skills.
Ability to work independently and coordinate effectively with the branch team.