Job Summary
Arrak Consulting is seeking an experienced, proactive, and highly organized Retail Operations Specialist to remotely oversee and coordinate daily operations across multiple retail stores in the United States.
The ideal candidate must possess a strong understanding of retail business operations, exceptional English communication skills, and the ability to independently manage operational responsibilities from our Karachi office.
We are looking for someone with a strong retail operations mindset who understands store-level challenges, takes ownership of responsibilities, proactively resolves issues, and ensures smooth operations across multiple locations.
The ideal candidate should be self-motivated, extremely outgoing, confident in communication, and possess a strong growth mindset with a willingness to continuously learn, improve processes, and take on greater responsibilities.
Role and Responsibilities:
- Monitor and coordinate day-to-day operations across multiple U.S. retail stores.
- Communicate regularly with U.S.-based store managers, regional managers, and corporate teams.
- Track operational issues, store requirements, pending tasks, and deadlines to ensure timely resolution.
- Coordinate store maintenance, supplies, merchandising, inventory-related requests, and operational activities.
- Support new store openings, renovations, seasonal campaigns, and store-level projects.
- Ensure compliance with company policies, operational procedures, and retail standards.
- Collaborate with HR, Finance, Marketing, Inventory, IT, and other departments.
- Prepare operational reports, performance trackers, and management updates.
- Identify operational inefficiencies and implement practical improvements.
- Maintain accountability and ensure consistent follow-up across all assigned locations.
- Take ownership of operational challenges and proactively follow through until resolution.
Required Skills
Skills and Qualificaton:
- 3–5 years of relevant experience in retail operations, store management, or multi-location retail coordination preferred.
- Strong understanding of retail store operations and business processes.
- Excellent written and verbal English communication skills are mandatory.
- Extremely outgoing, confident, and comfortable communicating with U.S.-based store managers, regional managers, and business professionals.
- Strong self-motivation with the ability to take initiative without constant supervision.
- Growth mindset with a willingness to learn, adapt, improve, and take on increasing responsibility.
- Strong organizational, multitasking, analytical, and problem-solving skills.
- Ability to independently manage priorities, deadlines, and multiple operational activities.
- Proficiency in Microsoft Excel, Google Sheets, and reporting tools.
- Proactive, detail-oriented, accountable, and capable of working with minimal supervision.
- Must be available to work on-site during the night shift, aligned with U.S. business hours.