Restaurant Manager @ Linko International Pvt Ltd

Job Summary

The Restaurant Manager will oversee the daily operations of our restaurant, ensuring that guests receive outstanding service and high-quality food. This role requires strong leadership, excellent communication skills, and a passion for hospitality.

Key Responsibilities:

Operations Management:

• Oversee the daily operations of the restaurant, including opening and closing procedures.
• Ensure compliance with health and safety regulations.
• Manage inventory and order supplies as needed.

Staff Management:

• Recruit, train, and supervise restaurant staff.
• Create work schedules and ensure adequate staffing levels.
• Conduct performance evaluations and provide constructive feedback.
• Foster a positive and productive work environment.

Customer Service:

• Ensure high levels of customer satisfaction by delivering excellent service.
• Address customer complaints and resolve issues promptly and professionally.
• Monitor and respond to online reviews and feedback.

Financial Management:

• Manage the restaurant’s budget and financial performance.
• Analyze financial reports and identify areas for improvement.
• Implement cost-control measures to maximize profitability.

Marketing and Promotions:

• Develop and execute marketing strategies to attract and retain customers.
• Coordinate special events and promotions.
• Build and maintain relationships with local businesses and community organizations.

Quality Control:

• Ensure that all food and beverages meet quality standards.
• Maintain cleanliness and hygiene standards in all areas of the restaurant.
• Monitor kitchen operations and collaborate with the chef to ensure menu consistency.

 

Required Skills

 

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Employee discounts
• Opportunities for professional development and career advancement

Essential Qualifications:

Experience:

• Minimum of 3-5 years of experience in a managerial role within the restaurant or hospitality industry.
• Proven track record of successfully managing restaurant operations and staff.

Education:

• High school diploma or equivalent required.
• Degree in Hospitality Management, Business Administration, or related field preferred.

Leadership Skills:

• Strong leadership and team management abilities.
• Ability to motivate and inspire staff to achieve high levels of performance and customer satisfaction.
• Experience in recruiting, training, and developing employees.

Customer Service:

• Exceptional customer service skills with a focus on creating a welcoming and enjoyable dining experience.
• Ability to handle customer complaints and resolve issues in a professional and timely manner.

Financial Acumen:

• Proficiency in managing budgets, financial reports, and key performance indicators (KPIs).
• Experience in cost control, inventory management, and profit optimization.
• Knowledge of financial statements and the ability to analyze and interpret financial data.

Operational Excellence:

• Strong understanding of restaurant operations, including food safety, health regulations, and sanitation standards.
• Experience in developing and implementing operational policies and procedures.
• Ability to manage inventory, order supplies, and maintain equipment.

Communication Skills:

• Excellent verbal and written communication skills.
• Ability to communicate effectively with staff, customers, and vendors.
• Strong conflict resolution and negotiation skills.

Technical Skills:

• Proficiency in restaurant management software and point-of-sale (POS) systems.
• Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).

Personal Attributes:

• Strong organizational and multitasking skills.
• Ability to work under pressure and handle stressful situations.
• High level of integrity, professionalism, and attention to detail.
• Flexibility to work evenings, weekends, and holidays as needed.

Other Requirements:

• Valid food handler’s certification or willingness to obtain one.
• Physical ability to stand for long periods, lift heavy objects, and perform various physical tasks as needed.

Preferred Qualifications:

• Previous experience in high-volume or fine dining establishments.
• Familiarity with local market trends and customer preferences.
• Knowledge of marketing and promotional strategies for restaurants.