Job Summary

Job Title: Reporting Admin (Data Analysis & Performance Tracking)

About Call Café:

Call Café brings 30 years of deep expertise in the fast food takeaway sector, offering the most advanced order-taking and customer service platform for takeaway owners. As part of our continuous innovation and growth, we are looking to hire a detail-driven Reporting Admin who can ensure accurate data handling and provide meaningful insights through timely reports.

About the Role:

We are seeking a meticulous Reporting Admin to transform raw data into actionable insights for our fast-growing order-taking service. You'll be the backbone of our decision-making process by preparing accurate reports and dashboards that drive business improvements.

Role and Responsibilities:

Daily/Weekly Reporting:

  • Generate and distribute performance reports (call volumes, order accuracy, agent productivity)
  • Maintain real-time dashboards for management review
  • Identify and highlight trends in customer complaints or service issues

Data Management & Analysis:

  • Verify data accuracy across multiple systems
  • Perform basic analysis to uncover operational inefficiencies
  • Prepare visual presentations (charts, graphs) for easy interpretation

Compliance & Documentation:

  • Ensure all reports meet company standards and deadlines
  • Maintain organized records of historical data
  • Assist in audit preparations when required

Required Skills

Requirements:

  • Intermediate Excel/Google Sheets skills (pivot tables, VLOOKUPs)
  • 2+ year experience in data reporting or admin role
  • Strong numerical and analytical abilities
  • Detail-oriented with commitment to accuracy
  • Ability to work evening/night shifts (6 days/week)

Why Join Us?

  • Competitive Salary Rs. 20,000 – Rs. 50,000/month (depending on experience)
  • Gain valuable experience in business analytics
  • Work in a dynamic, fast-paced environment
  • Opportunities for career growth into senior analyst roles

Location: Sharah-e-Faisal, Karachi (On-site)
Salary Range: Rs. 25,000 – Rs. 40,000/month
Employment Type: Full-time
Shift Timings: Evening & Night Shifts (6 days/week)

Details

  • Published:
    10 Jul 2025
  • Industry:Retail
  • Job Function:Database Administration (DBA)
  • Qualification:Intermediate
  • Experience:2 Year
  • Type:Full Time
  • Shift:Evening
  • Positions:3