Job Summary
Job Title: Reporting Admin (Data Analysis & Performance Tracking)
About Call Café:
Call Café brings 30 years of deep expertise in the fast food takeaway sector, offering the most advanced order-taking and customer service platform for takeaway owners. As part of our continuous innovation and growth, we are looking to hire a detail-driven Reporting Admin who can ensure accurate data handling and provide meaningful insights through timely reports.
About the Role:
We are seeking a meticulous Reporting Admin to transform raw data into actionable insights for our fast-growing order-taking service. You'll be the backbone of our decision-making process by preparing accurate reports and dashboards that drive business improvements.
Role and Responsibilities:
Daily/Weekly Reporting:
- Generate and distribute performance reports (call volumes, order accuracy, agent productivity)
- Maintain real-time dashboards for management review
- Identify and highlight trends in customer complaints or service issues
Data Management & Analysis:
- Verify data accuracy across multiple systems
- Perform basic analysis to uncover operational inefficiencies
- Prepare visual presentations (charts, graphs) for easy interpretation
Compliance & Documentation:
- Ensure all reports meet company standards and deadlines
- Maintain organized records of historical data
- Assist in audit preparations when required
Required Skills
Requirements:
- Intermediate Excel/Google Sheets skills (pivot tables, VLOOKUPs)
- 2+ year experience in data reporting or admin role
- Strong numerical and analytical abilities
- Detail-oriented with commitment to accuracy
- Ability to work evening/night shifts (6 days/week)
Why Join Us?
- Competitive Salary Rs. 20,000 – Rs. 50,000/month (depending on experience)
- Gain valuable experience in business analytics
- Work in a dynamic, fast-paced environment
- Opportunities for career growth into senior analyst roles
Location: Sharah-e-Faisal, Karachi (On-site)
Salary Range: Rs. 25,000 – Rs. 40,000/month
Employment Type: Full-time
Shift Timings: Evening & Night Shifts (6 days/week)