Job Summary
Role and Responsibilities:
As receptionist in the Family Medicine department, you will be responsible to:
- Efficiently schedule patient appointments with doctors using the Outpatient Management System, ensuring smooth clinic operations through timely confirmations and cancellations.
- Promptly and courteously answer incoming calls, providing accurate information to callers.
- Assist patients with diagnostic test preparations, coordinate with doctors for clinical summaries, and manage the mailing of reports.
- Provide each doctor’s appointment schedule prior to clinic start time.
- Collect payments from patients as per the defined fee structure, ensuring compliance with the Revenue and Cash Handling Protocol.
- Work closely with nursing staff to resolve day-to-day operational issues in the clinic.
- Keep patient files/charts organized, clean, and updated at all times.
- Maintain adequate stock levels of stationery and replenish supplies as required.
- Regularly meet with the Assistant Manager/Manager to report operational issues and seek guidance.
- Coordinate with housekeeping staff to ensure cleanliness and hygiene of the clinic premises.
Required Skills
Skills and Qualification:
You should have:
- Bachelor’s Degree
- At least one-year related clerical/reception experience in service industry, preferably in healthcare.
- Good communication skills (both English and Urdu)
- Demonstrated ability to remain tactful, patient, and calm in high-pressure or stressful situations.
- Basic proficiency in handling cash transactions accurately and responsibly.
Comprehensive reference checks will be conducted.
