Quality Control Admin (Menu Protocol & Call Quality)

Job Summary

Job Title: Quality Control Admin (Menu Protocol & Call Quality)

About Us:
With over 30 years of expertise in the fast food takeaway industry, Call Café has become a leading name in high-performance order-taking and customer service solutions for takeaway businesses. Our cutting-edge desktop systems and professionally trained staff deliver real-time issue resolution and help our clients grow their revenue steadily. Now, we’re expanding our team with a focus on quality control and are looking for dedicated individuals to join us.

About the Role:

We are seeking a detail-oriented Quality Control Admin to ensure seamless menu updates and exceptional call quality for our fast-food takeaway clients. You’ll be the backbone of operational accuracy, verifying menu protocols and monitoring customer interactions to uphold service excellence.

Role and  Responsibilities:

Menu Protocol Management:

• Regularly update and verify menu items, prices, and promotions across systems.
• Ensure consistency between client menus and order-taking platforms.
• Report discrepancies to relevant teams in real time.

Call Quality Assurance:

• Monitor and evaluate customer service calls for accuracy, professionalism, and adherence to scripts.
• Provide feedback to order-taking agents to improve performance.
• Document recurring issues and suggest process improvements.

Compliance & Reporting:

• Maintain logs of errors, corrections, and client-specific requirements.
• Collaborate with the operations team to implement quality standards.

Required Skills

Skills and Qualification:

• Prior experience in quality control, admin support, or the food industry (preferred but not mandatory).
• Strong attention to detail and organizational skills.
• Basic computer proficiency (Excel, Google Sheets, data entry).
• Ability to work evening/night shifts (6 days a week).

Why Join Us?

• Competitive salary (Rs. 25,000 – Rs. 50,000/month) with growth opportunities.
• Dynamic, fast-paced work environment.
• Play a critical role in shaping customer experiences for top takeaways.

Location: Sharah-e-Faisal, Karachi (On-site)
Salary Range: Rs. 25,000 – Rs. 50,000/month
Employment Type: Full-time
Shift Timings: Evening & Night Shifts (6 days/week)