Program Coordinator for the National Ismaili Council for Syria @ Aga Khan Development Network

Job Summary

Role and Responsibilities & Deliverables

Program Planning & Implementation

• Develop comprehensive annual program agendas, detailed work plans, timelines, and budgets in close collaboration with National Council leadership and relevant committees.
• Lead the operational execution of all program activities, ensuring they are delivered on schedule, to the defined quality standards, and within the allocated budget.
• Following all policies and programs, control the policies and material procurement, and participant management.

Monitoring & Evaluation

• Implement robust monitoring systems to track program performance against Key Performance Indicators (KPIs), including outputs, outcomes, and beneficiary reach.
• Maintain and manage a centralized, accurate program database, ensuring all beneficiary data is systematically collected and stored.
• Lead the development and implementation of a case tracking mechanism to monitor individual beneficiary progress and program impact.
• Prepare and submit high-quality monthly, quarterly, and annual reports on program progress, risks, and outcomes for management and stakeholders.
• Document and analyze program best practices and lessons learned to support continuous improvement and organizational learning.

Engagement & Communication

• Act as the primary point of contact for all program-related communication, facilitating clear and consistent information flow between program teams, beneficiaries, National Council leadership, and partners.
• Represent the program in internal and external meetings as required.

Administrative, Financial, & Compliance Oversight

• Manage program resources effectively, including procurement processes, logistics, and detailed financial tracking to ensure prudent use of funds.
• Ensure all program activities and documentation comply with National Council policies.
• Support internal and external program evaluations, audits, and reviews.

Reports to: Executive Officer (EO), National Council

Location:   National Council (NC) Office- Salamieh, Syria

Required Skills

Qualifications & Experience

• Bachelor’s degree in business administration, Project Management, Social Sciences, Information Technology (IT) or a related field.
• Minimum of 5 years of professional experience in program coordination, project management, or a similar role within a development context, NGO, or non-profit organization.
• Proven experience in developing work plans, budgets, and monitoring and evaluation (M&E) frameworks.
• Strong organizational and multitasking skills, with a demonstrated ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills in both English and Arabic, with experience in report writing.
• High proficiency in Microsoft Office software (Word, Excel, PowerPoint) and experience with database management.

Key Competencies & Personal Attributes

• Results-Oriented: Focused on achieving program objectives and delivering tangible outcomes.
• Proactive & Problem-Solving: Ability to anticipate challenges and implement effective solutions.
• Detail-Oriented: Meticulous attention to administrative detail, data accuracy, and compliance.
• Collaborative Spirit: A team player who can build strong working relationships with diverse groups of people.
• High level of discretion and professionalism when working with beneficiary information.
• Applications will be reviewed on an ongoing basis.

• Familiarity with and empathy for members, including cultural diversity within the community.

Overview

The National Council for Syria is recruiting a Program Coordinator.