Patient Relation Officer (PRO) @ Tabba Heart Institute

Job Summary

Role and Responsibilities:

• To act as a liaison between patients, families and the hospital.
• Communicate patients queries, concern and issues to the relevant person/departments, follow ups and facilities solutions as needed.
• Providing information to patients/families about polices, procedures, rights, and applicable regulations.
• Ensure that all patients/visitors daily complaints/problems are timely registered/analyzed and resolved.
• Preparing month/quarterly statistical reports.

Required Skills

Skills:

• Minimum Graduate preferably Master's Degree
• Experiences in patient dealing & knowledge of Medical terminology will be an added advantage.
• Excellent interpersonal & communication skills(verbal & Written), effective Listening. Counselling and Computer skills.