Job Summary

TCF is looking for a suitable candidate against the position of Outreach Associate. 

Job Description:

  •  Conduct different types of calls for TCF(solicitation calls to due and lapsed donors, thank you calls to active donors, etc.) as necessary.
  •  Solicit donations for the organization using appropriate selling techniques.
  •  Update donor database (e.g., address, phone number, and comment information),.
  •  Ensure that proper scripting and donation ask levels are used to maximize donations.
  •  Work with Retail and Products team to test scripting, ask levels, targeting, and other elements to improve overall solicitation and communication techniques and to maximize productivity.
  •  Work with the Retail Team to assist with specialized fundraising and event campaigns.
  •  Refer calls to appropriate departments as needed and provide donor/prospect feedback to management.
  •  Achieve fundraising goals and ensure that other objectives and metrics are met.
  •  Adhere to call center regulations regarding attendance, timeliness, break time, conduct, procedures, and other rules.
  •  Participate in trainings, meetings, and events as required.
  •  Maintain appropriate and necessary communication with all staff.

Required Skills
  • Excellent oral, reading, and written communication skills in English and Urdu.
  • Strong interpersonal skills with team orientation.
  • Good listening and problem-solving skills.
  • Detail oriented and organized.
  • Quick learner of scripts, programs, and processes.
  • Able to learn and use Donor Relation Management software.
  • Passionate about TCF’s mission.


  • Published:
    23 Oct 2020
  • Industry:N.G.O./Social Services
  • Job Function:Operations
  • Qualification:Bachelors
  • Experience:2 Year
  • Type:Full Time
  • Shift:Morning
  • Positions:1