TCF is looking for a suitable candidate against the position of Outreach Associate.
- Conduct different types of calls for TCF(solicitation calls to due and lapsed donors, thank you calls to active donors, etc.) as necessary.
- Solicit donations for the organization using appropriate selling techniques.
- Update donor database (e.g., address, phone number, and comment information),.
- Ensure that proper scripting and donation ask levels are used to maximize donations.
- Work with Retail and Products team to test scripting, ask levels, targeting, and other elements to improve overall solicitation and communication techniques and to maximize productivity.
- Work with the Retail Team to assist with specialized fundraising and event campaigns.
- Refer calls to appropriate departments as needed and provide donor/prospect feedback to management.
- Achieve fundraising goals and ensure that other objectives and metrics are met.
- Adhere to call center regulations regarding attendance, timeliness, break time, conduct, procedures, and other rules.
- Participate in trainings, meetings, and events as required.
- Maintain appropriate and necessary communication with all staff.
- Excellent oral, reading, and written communication skills in English and Urdu.
- Strong interpersonal skills with team orientation.
- Good listening and problem-solving skills.
- Detail oriented and organized.
- Quick learner of scripts, programs, and processes.
- Able to learn and use Donor Relation Management software.
- Passionate about TCF’s mission.