The Order Taker is responsible for greeting customers, accurately taking orders, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Role and Responsibilities
Greet customers in a friendly and professional manner
Take customer orders accurately in person, by phone, or via digital systems
Enter orders into the POS system correctly and promptly
Answer questions about menu items, products, prices, and promotions
Confirm order details and special requests with customers
Handle cash, credit, or digital payments when required
Communicate orders clearly to kitchen or preparation staff
Maintain a clean and organized work area
Resolve basic customer concerns or direct them to a supervisor
Skills and Qualification:
High school diploma or equivalent (often preferred, not always required)
Ability to communicate clearly and politely with customers
Basic math skills (for totals, change, discounts)
Ability to follow instructions and company procedures
Skills & qualities
Good listening skills and attention to detail
Friendly, patient, and customer-focused attitude
Ability to work in a fast-paced environment
Time management and multitasking skills
Problem-solving skills for handling customer issues or complaints
Familiarity with POS (Point of Sale) systems or willingness to learn
Ability to accurately enter orders
Ability to stand for long periods
Ability to handle repetitive tasks
Good hearing and speaking ability