Job Title: Operations Manager – Call Center (Evening/Night Shift)
About Call Café:
Call Café is a leading name in the fast food takeaway support industry with over 30 years of hands-on experience. We provide the most advanced order-taking and customer handling service for takeaway businesses across the UK. Our innovative systems, expert agents, and detailed business analysis make us a powerful growth partner for our clients.
To support our rapid expansion and ensure consistent operational excellence, we are hiring a seasoned Operations Manager to oversee our call center performance, team productivity, and service quality during our evening and night shifts.
Role Overview:
The Operations Manager will be responsible for managing all aspects of the call center operations during evening/night hours, ensuring peak performance, efficient staffing, and service consistency. This role requires leadership, strategic thinking, and hands-on management.
About the Opportunity:
We're seeking a dynamic Operations Manager to orchestrate excellence in our fast-growing order-taking service. This is a mission-critical leadership role for someone who eats operational challenges for breakfast and delivers seamless efficiency for dinner. You'll be the conductor of our symphony - ensuring every call, agent, and client interaction hits the right note.
Required Skills
Who We're Looking For:
What We Offer:
Location: Sharah-e-Faisal, Karachi
Shift: Full-Time | Evening/Night | 6 Days a Week
Salary: Rs. 100,000/month
Type: On-Site Only