Job Summary

Job Title: Operations Manager – Call Center (Evening/Night Shift)

 

About Call Café:
Call Café is a leading name in the fast food takeaway support industry with over 30 years of hands-on experience. We provide the most advanced order-taking and customer handling service for takeaway businesses across the UK. Our innovative systems, expert agents, and detailed business analysis make us a powerful growth partner for our clients.

To support our rapid expansion and ensure consistent operational excellence, we are hiring a seasoned Operations Manager to oversee our call center performance, team productivity, and service quality during our evening and night shifts.

 

Role Overview:

The Operations Manager will be responsible for managing all aspects of the call center operations during evening/night hours, ensuring peak performance, efficient staffing, and service consistency. This role requires leadership, strategic thinking, and hands-on management.

About the Opportunity:

We're seeking a dynamic Operations Manager to orchestrate excellence in our fast-growing order-taking service. This is a mission-critical leadership role for someone who eats operational challenges for breakfast and delivers seamless efficiency for dinner. You'll be the conductor of our symphony - ensuring every call, agent, and client interaction hits the right note.

 

 

Required Skills

Who We're Looking For:

  • 5+ years experience managing 24/7 operations (call center/food industry preferred)
  • Data-driven mindset with Excel/Google Sheets mastery
  • Battle-tested leader who's comfortable making tough calls
  • Obsessive organizer who sleeps with checklists (metaphorically)
  • Available to work when restaurants are busiest - evenings/nights

What We Offer:

  • Competitive monthly salary of Rs. 100,000
  • A leadership role in a high-performing and growing company
  • Supportive executive team and structured growth path
  • Dynamic work culture with meaningful responsibilities
  • The opportunity to make a real difference in the performance and growth of the business

Location: Sharah-e-Faisal, Karachi
Shift: Full-Time | Evening/Night | 6 Days a Week
Salary: Rs. 100,000/month
Type: On-Site Only

 

Details

  • Published:
    10 Jul 2025
  • Industry:Retail
  • Job Function:Operations
  • Qualification:Intermediate
  • Experience:5 Year
  • Type:Full Time
  • Shift:Evening
  • Positions:1