NOC Engineer @ TechKnock IT Tech Support

Role and Responsibilities:

• Monitor infrastructure alerts using N-central or similar RMM tools (ConnectWise Automate, Datto RMM, NinjaOne)
• Investigate and respond to server, workstation, and network alerts
• Monitor and troubleshoot backup jobs using Cove Backup or similar platforms (Veeam, Datto, Acronis)
• Review and investigate security alerts from SentinelOne, Huntress, or Microsoft Defender
• Monitor patch compliance and resolve patch failures through N-central or RMM automation
• Provide remote troubleshooting using ScreenConnect or similar remote tools
• Create, update, and document incidents in HaloPSA or similar PSA systems
• Escalate complex issues to L2/L3 engineers following defined procedures
   

Skills and Qualification:

• Experience working in an MSP environment using tools such as:
• RMM / Monitoring: N-central, ConnectWise Automate, Datto RMM, NinjaOne
• Backup Platforms: Cove Backup, Veeam, Datto, Acronisf
• Endpoint Security: SentinelOne, Huntress, Microsoft Defender
• Remote Support: ScreenConnect, AnyDesk, TeamViewer
• Ticketing / PSA: HaloPSA, ConnectWise Manage, Autotask
• Strong understanding of:
• Windows Server and workstation troubleshooting
• Basic networking (DNS, VPN, connectivity troubleshooting)
• Patch management and system monitoring.
• 5+ years experience in an MSP NOC or monitoring role
• Experience monitoring multiple client environments
• Strong alert triage and escalation skills

Candidate must be fluent in English. Able to work in night shift and Pakistan Public Holidays.