Manger

Job Summary

Role and Responsibilities:

• Supervise and manage daily hotel operations.

• Ensure high standards of customer service and guest satisfaction.
• Coordinate with housekeeping, front office, food & beverage, and maintenance departments.
• Monitor staff performance, attendance, and productivity.
• Handle guest complaints and resolve issues professionally.
• Manage hotel bookings, reservations, and occupancy levels.
• Maintain cleanliness, safety, and hospitality standards throughout the hotel.
• Prepare operational reports and maintain records.
• Assist in budgeting, cost control, and revenue management.
• Ensure compliance with hotel policies and industry regulations.

Required Skills

Skills and Qualification:

• Bachelor’s degree or diploma in Hotel Management, Hospitality, or a related field.
• Proven experience in hotel or hospitality management.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in MS Office and hotel management software is preferred.