Role and Responsibilities:
Respond to customer inquiries via phone, email, chat, or other communication channels.
Provide accurate information about products and services.
Assist customers with complaints, concerns, and basic technical issues.
Maintain customer records and update information in the system.
Follow up with customers to ensure their issues are resolved.
Escalate complex issues to the relevant department or senior team members.
Maintain professional communication and a positive attitude.
Meet customer service standards and team performance targets.
Qualification:
Intermediate or Bachelor’s degree in any relevant field.
Good verbal and written communication skills.
Basic computer skills and proficiency in MS Office.
Strong problem-solving and interpersonal skills.
Ability to work in a team and handle customer concerns professionally.
Fresh candidates are encouraged to apply; prior customer support experience is an advantage.
Key Skills:
Customer service and communication
Problem-solving and active listening
Time management and teamwork
Patience and adaptability
Data entry and record management
Location: PECHS Block 6, Karachi
Evening Shift / Monday to Friday
6:00PM - 3:00AM
Alternative Saturdyas:
6:00PM till 11:00PM