Jr. Customer Support (Evening Shift) @ GE Solucions

Job Summary

We are looking for enthusiastic and charismatic individuals having knowledge & experience in International E-Commerce to assist our customers on eBay, Amazon, Walmart, & other international marketplaces.

• Managing complex customer situations promptly and professionally.
• Delivering a class apart customer experience as measured by performance objective and in accordance to the core values.
• Convey interest in each customer through words with courtesy and attention.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Providing accurate, valid, and complete information by using the right methods
• Answering calls professionally and providing solutions to the customer.
• Responding to the customer’s queries within the given time frame.

Required Skills

• Minimum qualification Intermediate or Bachelors.
• Having expertise in reading, writing, and speaking English fluently with a good accent.
• A web-savvy individual with in-depth knowledge of the internet, search engine & E-commerce field.
• Strong Writing and Communication Skills.
• Customer Oriented and ability to adapt and respond to different types of customers.