Job Summary

The IT Support Officer will provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software. This role involves diagnosing and resolving IT-related issues, maintaining hardware and software systems, and ensuring the efficient operation of the company's IT infrastructure.

Key Responsibilities:

  • Provide first-line support for employees' technical issues, troubleshooting hardware, software, and network problems.
  • Assist with the installation, configuration, and maintenance of system hardware, operating systems, and applications.
  • Monitor and maintain computer systems and networks to ensure optimal performance.
  • Maintain accurate records of issues and resolutions in the IT helpdesk system, and generate reports on IT activities.
  • Provide technical guidance and training to end-users, and develop and update user manuals and documentation.
  • Monitor internet usage to ensure performance.
  • Manage system purchases and oversee the handover process to users, maintaining accurate records.

 

Required Skills

Qualifications:

  • Bachelors degree in Information Technology, Computer Science, or related field.
  • Proven experience as an IT Support Officer or similar role.
  • Strong knowledge of computer hardware, software, and networks.

Details

  • Published:
    1 Aug 2024
  • Industry:Information Technology
  • Job Function:Computer Networking
  • Qualification:Intermediate
  • Experience:1 Year
  • Type:Full Time
  • Shift:Morning
  • Positions:1