Job Summary
The IT Support Lead will be responsible for overseeing and managing the IT support function. The position is responsible for ensuring the smooth operation of all IT systems and providing excellent technical support (related to Hardware, Software, Networks & office applications) to internal and external stakeholders.
Key Accountabilities
Role and Responsibilities:
Supervise and lead the IT support function by providing guidance, training, and support to subordinates & end-users.
Respond to (effectively & efficiently) and resolve technical issues reported on the HelpDesk Ticket System.
Provide technical assistance during meetings and national-level events.
Install, Configure, Update, and Maintain software and hardware of servers and user machines
Setup & perform O/S maintenance tasks on Windows & Linux server operating systems
Ensure secure practices while working with the WAN, LAN, VPN, and all other Network devices
Contribute to establishing and implementing IT policies, procedures, and best practices for efficient IT operations.
PERIODIC DUTIES / RESPONSIBILITIES
Follow Systems and Networks checklist on daily, weekly, monthly & quarterly basis
Collaborate with other IT team members and departments to achieve organizational goals and initiatives.
Participate effectively in the investigation & documentation of all systems & network related incident
Ensure data backups & restoration of all critical servers as per the defined frequency
Maintain the inventory of all system & network equipment along with other IT reports and docs
Stay updated on new technologies and industry trends to recommend innovative solutions and improvements.
This position may require travel across Pakistan, along with exposure to harsh weather and weak infrastructural facilities
Skills and Qualification:
Bachelors or certifications in Computer Science, Information Technology, or related field.
At least 3-4 years of experience proven in IT support.
Excellent problem-solving skills and the ability to handle complex technical issues.
Excellent command of Windows Operating System and popular Office applications.
Exceptional communication and interpersonal skills to interact effectively with team members, end-users & external stakeholders.
Strong knowledge of end-user machine Network & Wi-Fi troubleshooting.
Hands-on knowledge of information security requirements would be preferred.