IT Manager – ePOS & Call Center Systems Expert (Restaurant Industry)

Job Summary

Role and Responsibilities:

System Management & Support

• Manage and maintain all ePOS systems used across restaurant branches.

• Oversee the configuration, updates, and troubleshooting of call center software and hardware.

• Ensure maximum uptime and optimal performance of critical IT systems.

Implementation & Integration

• Lead the deployment of new ePOS and call center solutions, ensuring smooth integration with CRM, ERP, and loyalty systems.

• Collaborate with operations, finance, and marketing teams to align technology with business goals.

Technical Support & Troubleshooting

• Provide Level 2/3 technical support for all ePOS and call center issues.

• Supervise a team of IT technicians and ensure timely resolution of incidents.

• Create and maintain documentation of system configurations, procedures, and best practices.

Vendor & Stakeholder Management

• Manage relationships with third-party vendors for software, hardware, and telecom services.

• Evaluate vendor proposals and ensure timely delivery of services and equipment

Required Skills

Skills and Qualification:

• ePOS Mastery: Toast, Square, Clover, or similar (installation, troubleshooting, reporting).
• 3CX VoIP Expertise: Call routing, IVR, queue management for call centers.
• Zoho CRM Proficiency: Custom workflows, call logging, sales tracking.
• Restaurant Tech Background: Familiarity with online ordering, kitchen displays (KDS), and delivery integrations.
• Problem-Solver: Ability to debug ePOS-CRM-call center sync issues.

What We Offer:

• Highly competitive compensation starting at Rs.100,000/month, based on experience and skill set.
• A high-impact role in a growth-oriented company where innovation is encouraged.
• Room for upward mobility and leadership opportunities.