IT Executive - HelpDesk @ Star Marketing

Job Summary

We at TechMinds Venture (TMV) are looking for a proactive IT Executive to manage day-to-day help desk support and IT operations for a growing tech team. The role focuses on ensuring smooth IT services, quick issue resolution, and excellent user experience across all the cross-functional teams.

Role and  Responsibilities

Helpdesk & Support

• Act as the first point of contact for all IT-related issues
• Resolve Level 1 support issues (hardware, software, email, network)
• Manage and update tickets within defined SLAs
• Provide user support

System & Asset Management

• Configure laptops, operating systems, and business applications
• Manage IT assets (allocation, tracking, maintenance)
• Handle employee onboarding/offboarding (devices & access)

User Access Management

• Create and manage user accounts (email, shared drives, tools)
• Ensure proper access control and security compliance

Network & Operations

• Troubleshoot LAN/Wi-Fi/VPN issues
• Monitor system health, backups, and antivirus
• Ensure uptime of internet and internal systems

Documentation & Coordination

• Maintain ticket logs and knowledge base
• Coordinate with vendors for hardware, ISP, and software issues

Daily Activities

• Monitor and resolve helpdesk tickets/issues
• Provide real-time user support
• Perform system and backup checks
• Update documentation and ticket/queries status

Required Skills

Skills and Qualification:

• 1–2 years of relevant experience in IT support/helpdesk
• Bachelors Degree or at least certification in a related discipline
• Strong knowledge of Windows, Microsoft 365, or Google Workspace
• Good communication and problem-solving skills

Other details:

• Location: Federal B Area, Block 4, Karachi
• Employment type: Full-time, Permanent
• Working days & timings: 8pm to 5am (PKT), Monday to Friday, with alternate Saturdays