Hotel Manager @ Linko International Pvt Ltd

Job Summary

The Hotel Manager is responsible for overseeing all hotel operations, ensuring excellent guest service, managing staff, maintaining profitability, and ensuring smooth day-to-day functioning of the hotel.

Role and Responsibilities:

• Manage and supervise daily hotel operations.
• Ensure high standards of customer service and guest satisfaction.
• Oversee front office, housekeeping, food & beverage, and maintenance departments.
• Recruit, train, supervise, and evaluate hotel staff.
• Handle guest complaints and resolve issues professionally.
• Monitor room occupancy, reservations, and revenue performance.
• Develop and implement operational policies and procedures.
• Prepare budgets, control expenses, and maximize profitability.
• Ensure compliance with health, safety, and hospitality regulations.
• Maintain hotel facilities and coordinate maintenance activities.
• Manage inventory, purchasing, and supplier relationships.
• Prepare operational, financial, and performance reports for management.
• Promote the hotel and support marketing and sales initiatives.
• Monitor staff attendance, performance, and disciplinary matters.

Required Skills

Skills and Qualification:

• Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related field.
• Master's degree will be considered an advantage.
• Minimum 3–5 years of experience in hotel operations or hospitality management.
• Proven experience in a supervisory or managerial role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong customer service and guest relations skills.
• Knowledge of hotel management systems and reservation software.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Ability to manage budgets, expenses, and financial reports.
• Strong problem-solving and decision-making skills.
• Ability to work under pressure and handle multiple responsibilities.
• Knowledge of housekeeping, front office, food & beverage, and maintenance operations.
• Understanding of health, safety, and hospitality regulations.
• Excellent organizational and time-management skills.
• Ability to train, motivate, and supervise staff effectively.
• Professional appearance and positive attitude.