Guest Service Agent @ PC Attabad Lake

Job Summary

Role and Responsibility:

• Welcome guests warmly and ensure a smooth check-in and check-out experience.
• Handle reservations, room assignments, and guest inquiries efficiently.
• Respond promptly and professionally to guest requests and concerns.
• Maintain accurate guest records and process payments.
• Coordinate with Housekeeping and other departments to ensure guest satisfaction.
• Answer telephone calls and provide information about hotel services and facilities.
• Follow hotel policies, SOPs, and service standards at all times.

Required Skills

Skills and Qualification:

• Bachelor's degree or Diploma in Hospitality Management or a related field.
• Minimum 1–2 years of experience in Front Office or Guest Services, preferably in a reputable hotel.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a professional appearance.
• Ability to work flexible shifts, including weekends and public holidays.
• Proficiency in hotel management software and Microsoft Office is preferred.