The Restaurant Guest Relation Officer (GRO) is responsible for ensuring an excellent dining experience for all guests. This role involves welcoming guests, managing reservations and seating, addressing guest inquiries or complaints, and coordinating with restaurant staff to maintain high service standards and guest satisfaction.
Role and Responsibilities:
Welcome and greet guests in a friendly and professional manner
Manage guest reservations, seating arrangements, and waiting lists
Ensure guests are comfortable and satisfied throughout their dining experience
Handle guest feedback, complaints, and special requests promptly and effectively
Coordinate with service staff, kitchen, and management to ensure smooth operations
Maintain knowledge of the menu, promotions, and restaurant policies
Monitor service quality and ensure restaurant standards are met
Build positive relationships with regular and VIP guests
Assist in handling special occasions and guest preferences
Skills and Qualification:
Previous experience in hospitality or restaurant service preferred
Excellent communication and interpersonal skills
Strong customer service and problem-solving abilities
Professional appearance and positive attitude
Ability to work under pressure during peak hours
Flexibility to work shifts, weekends, and holidays
Preferred Qualifications:
Experience in guest relations or front-of-house roles
Knowledge of reservation systems