Guest Relation Officer @ ASN

Job Summary

Role and Responsibilities

• Welcome and assist guests in a professional and friendly manner
• Handle guest inquiries, requests, and complaints efficiently
• Ensure smooth check-in and check-out experience (if applicable)
• Provide information about services, facilities, and local attractions
• Coordinate with different departments to fulfill guest needs
• Maintain guest records and feedback reports
• Resolve issues promptly to ensure guest satisfaction
• Monitor service quality and suggest improvements
• Handle VIP guests and special requests with care and professionalism
• Ensure compliance with company policies and service standards

 

Required Skills

Skills and Qualification:

• Bachelor’s degree in Hospitality, Business Administration, or related field (preferred)
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Customer service experience is an advantage
• Professional appearance and positive attitude
• Ability to work under pressure and handle multiple tasks