Global Human Resources Business Partner @ Aga Khan Health Service, Pakistan

Job Summary

The Aga Khan Health Services (AKHS), an agency of the Aga Khan Development Network (AKDN), is committed to improving the quality of life by providing accessible, high-quality healthcare services across multiple countries. Through an extensive network of hospitals, medical centers, primary healthcare facilities, and community-based health programs, AKHS delivers innovative, patient-centered healthcare while embracing digital transformation and operational excellence.

The Aga Khan Health Services (AKHS) is seeking a dynamic and experienced Global Human Resources Business Partner to join its Global Human Resources team. The position will be based at the AKHS Central Office in Karachi, Pakistan, and will report directly to the Global Head of Human Resources.

Summary of the Role

The Global HRBP acts as a trusted partner of the HR teams across Aga Khan Health Services (AKHS), leading the development, implementation and continuous improvement of global policies, processes and practices relating to a broad range of HR functions, including safeguarding, talent acquisition and development and employee relations and engagement across AKHS, providing subject matter expertise, analysis and recommendations to support the Global Head of Human Resources in achieving strategic HR objectives.

Role and Responsibilities:

• Leads the planning, coordination, and implementation of strategic Global HR initiatives in consultation with the Global Head of HR, ensuring alignment with organizational priorities and international best practices.
• Acts as the global focal point for safeguarding, talent acquisition, learning and development, HR policy and employee relations and engagement
• Manages the AKHS Safeguarding initiative by developing FAQs, communication materials, implementation toolkits, and awareness resources to strengthen capacity across the organization, while coordinating closely with safeguarding focal persons across AKHS.
• Manages the Safecall whistleblowing platform and acts as the escalation point for complex employee relations matters, including grievances, disciplinary cases and workplace investigations.
• Reviews and strengthens HR policies, employee handbooks, and related frameworks to ensure consistency across countries, compliance with organizational standards, local labour legislation, and international best practices.
• Serves as the focal point for enterprise-wide learning initiatives by managing the Learning Management System (LMS), coordinating with internal and external stakeholders, and supporting digital learning solutions.
• Conducts training needs assessments, identifies capability gaps, and develops competency-based training.
• Partners with the Global Head of Human Resources to implement talent development and succession planning initiatives, including high-potential employee identification and leadership development programmes to strengthen institutional talent pipelines.
• Manages end-to-end recruitment for assigned senior leadership positions, including conducting professional and safeguarding reference checks, ensuring compliance with organizational policies and recruitment best practices.

Required Skills

Skills and Qualification:

• Minimum of a master’s in human resources or organizational development, from a recognized institution. Alternatively, an equivalent combination of education, specialized training, and progressive professional experience that demonstrates the required knowledge, skills, and abilities to perform the role.
• Professional HR certifications such as CIPD, SHRM, SPHR, CHRP, or an equivalent qualification is highly desirable.
• Minimum of 8 years of progressive experience in Human Resources, preferably within the healthcare, development, humanitarian, or large service sectors.
• At least 3–5 years of experience in a managerial or senior specialist role, preferably with responsibility for global, regional or multi-country HR initiatives.
• Experience leading HR projects and creating policies and tools for several teams or countries.
• Demonstrated experience in conducting or supporting safeguarding investigations and case management processes.
• Experience in handling employee relations matters, including grievances and disciplinary cases.
• Experience in coordinating learning programmes, ideally using a Learning Management System (LMS).
• Experience working with HR systems and preparing reports and dashboards for senior management.
• Experience partnering with senior HR leaders and country HR teams to develop and implement standardized HR frameworks, policies and processes.
• Advanced knowledge of safeguarding, whistleblowing, and HR compliance principles and practices.
• Excellent verbal and written communication skills in English.
• Proficiency in one or more additional relevant languages (e.g. Urdu, Dari, Tajik, Swahili, Arabic) is an advantage.
• Excellent analytical, problem-solving, and decision-making skills with the ability to interpret workforce data and translate insights into strategic actions.
• Exceptional interpersonal, relationship management and negotiation skills with the ability to simplify complex topics and to build support through impact and influence.
• Strong interviewing, investigation, and report-writing skills.
• Results-driven, ethical and adaptable professional with a strong service and stakeholder focus.
• High level of integrity, professionalism, and discretion when handling sensitive matters.
• Advanced proficiency in Microsoft Office applications.
• Technical ability and willingness to learn new systems as required for the role.
• Culturally sensitive, inclusive and respectful of diverse populations, reflecting the global values of the AKDN.
• Flexibility to work evenings and weekends as and when required to meet AKHS mandates.
• Willingness to travel as required to Central Asia, East Africa, Middle East, South Asia 20-30% of the time.

Additional Information

1. AKHS is committed to stringent safeguarding principles and enforces a zero-tolerance stance towards behaviors inconsistent with institutional safeguarding principles. Successful candidates will be required to align with these standards and undergo a comprehensive background verification process including employment reference checks, safeguarding reference checks, credential verification, and employment history review.
2. AKHS is concerned about the climate and environmental crises we face and is doing everything possible to reduce our own impact, encouraging others to do the same, and advancing understanding in this field. AKHS has set itself the task of getting as close to net-zero carbon operations as possible by 2030. We expect all staff to contribute to achieving these aims in the context of their roles.
3. Canvassing of any nature will lead to automatic disqualification.
4. Applicants must be legally eligible to work in Pakistan.
5. Please note that AKHS P does not charge any fee at any stage of the recruitment process.
6. AKHS is an equal opportunity employer. Only shortlisted candidates will be contacted. The organization will assess the applications holistically, taking into consideration the candidate’s combination of education, relevant experience, competencies, skills and overall profile in relation to the requirements of the position and the organization’s needs. Meeting or exceeding the stated minimum qualifications and experience does not in itself, guarantee shortlisting, interview or selection. AKHS, P reserves the right to modify or cancel the recruitment process at any stage and to accept or reject any application at its discretion. Due to the high volume of applications, individual feedback will not be provided.