Job Summary

  • Assist customers with their items purchased through the e-commerce website
  • Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
  • Maintain swift responses to customers through email and/or chat
  • Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
  • Document each customer query as well as the resulting solution
  • Provide alternatives to products/items, which are not available on the e-commerce website
  • Follow standard processes and procedures when it comes to providing resolutions
  • Stay up to date with the latest updates on system information and process changes
  • Able to deal with objections and handle customer pushbacks

Required Skills
  • O Levels/Matric or above
  • Excellent Written and Verbal English communication
  • Must have at least 40 WPM
  • Proficiency with MS Office (Particularly MS Excel and MS Word)

Details

  • Published:
    9 Mar 2023
  • Industry:Call Center
  • Job Function:Client Services & Customer Support
  • Qualification:Intermediate
  • Experience:1 Year
  • Type:Full Time
  • Shift:Rotating
  • Positions:20