Assist customers with their items purchased through the e-commerce website
Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
Maintain swift responses to customers through email and/or chat
Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
Document each customer query as well as the resulting solution
Provide alternatives to products/items, which are not available on the e-commerce website
Follow standard processes and procedures when it comes to providing resolutions
Stay up to date with the latest updates on system information and process changes
Able to deal with objections and handle customer pushbacks
Required Skills
O Levels/Matric or above
Excellent Written and Verbal English communication
Must have at least 40 WPM
Proficiency with MS Office (Particularly MS Excel and MS Word)
Details
Published:
9 Mar 2023
Industry:Call Center
Job Function:Client Services & Customer Support
Qualification:Intermediate
Experience:1 Year
Type:Full Time
Shift:Rotating
Positions:20
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