Ecommerce Coordinator @ Esire

Job Summary

As an E-commerce Coordinator, you will be at the heart of our e-commerce operations, responsible for coordinating various aspects of our online sales platform. Your role will involve working closely with multiple teams to ensure seamless coordination and execution of e-commerce initiatives. We are looking for a detail-oriented individual with excellent organizational skills and a passion for driving online sales growth.

Key Responsibilities:

• Manage new product onboarding on the e-commerce platform, ensuring accurate details, images, and pricing.
• Maintain updated product catalogs and inventory levels in collaboration with product management teams.
• Coordinate order processing and fulfillment operations for prompt and accurate delivery.
• Collaborate with logistics and warehouse teams to optimize shipping and delivery processes.
• Act as a primary point of contact for customer inquiries and escalations regarding e-commerce orders.
• Work with customer service teams to resolve issues and ensure a positive online shopping experience.
• Coordinate website updates, product launches, promotions, and optimizations.
• Collaborate with web development teams to address technical issues and implement improvements.
• Coordinate e-commerce marketing campaigns and promotions with the marketing team.
• Assist in developing targeted marketing strategies to boost traffic and sales.
• Collect and analyze e-commerce performance data to derive actionable insights.
• Prepare regular reports on key metrics such as sales performance and website traffic.
• Foster collaboration among departments including marketing, sales, operations, and IT for e-commerce initiatives.
• Facilitate cross-functional projects aimed at improving the e-commerce customer experience and driving growth.
• Ensure alignment and coordination across various departments for effective e-commerce operations.

Required Skills

Skills & Requirement:

• Bachelor's degree in business, marketing, e-commerce, or related field.
• Previous experience in e-commerce coordination, digital marketing, or related roles preferred.
• Strong organizational and project management skills, with the ability to manage multiple tasks and deadlines effectively.
• Excellent communication and collaboration skills, with the ability to work cross-functionally and build relationships with internal teams.
• Proficiency in e-commerce platforms, content management systems, and Microsoft Office Suite.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Detail-oriented with a focus on delivering high-quality results in a fast-paced environment