E commerce Representative

Job Summary

Roles & Responsiblities:

• Respond to customer inquiries and provide product information via email, chat, or phone.
• Assist customers in selecting products based on needs and preferences.
• Process orders, track shipments, and handle returns or exchanges.
• Maintain up-to-date product listings, descriptions, and prices on e-commerce platforms.
• Upsell and cross-sell products to increase sales and average order value.
• Collaborate with marketing and fulfillment teams to ensure smooth operations.
• Monitor and report customer feedback or recurring issues.

Required Skills

Skiils & Qualifications:

• Intermediate
• Minimum 2 year’s experience required
• Strong communication and sales skills with prior sales or customer service experience preferred.
• Familiarity with e-commerce platforms