Duty Manager @ PC Attabad Lake

Job Summary

Role and Responsibility:

• Oversee daily hotel operations and ensure smooth departmental coordination.
• Deliver exceptional guest service and promptly resolve guest concerns.
• Supervise front office operations and support other operational departments as required.
• Ensure compliance with hotel policies, SOPs, and service standards.
• Handle guest complaints, emergencies, and operational issues professionally.
• Prepare daily operational reports and maintain accurate records.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and Security to ensure seamless operations.
• Monitor staff performance and assist in training and coaching team members.

Required Skills

Skills and Qualification:

• Bachelor's Degree or Diploma in Hospitality Management or a related field.
• Minimum 2-3 years of experience as a Duty Manager, Front Office Manager, or in a similar role within a reputable hotel.
• Strong leadership, communication, and problem-solving skills.
• Excellent guest relation and customer service abilities.
• Ability to work flexible shifts, including weekends and public holidays.
• Proficiency in hotel management software and Microsoft Office is preferred.