Cx Training Program @ ibex.

Job Summary

Job Overview

ibex. Learning Academy (ILA) is a leading educational platform based in Karachi and Lahore. We are looking for dedicated and passionate individuals to join our customer support team as Certified Customer Service Professionals (CCSP). The role offers a unique opportunity to become certified in and excel in the customer service industry through ibex. Pakistan’s specialized program. Our ILA teams in Karachi/Lahore comprise of highly qualified trainers dedicated to equipping potential candidates with good written and verbal communication and English skills. We closely observe and guide the individuals, part of the ILA program to help them refine their skills and foster both their both personal and professional growth. So, if you are interested in working in the customer service or experience industry, but lack the confidence, then the ibex. Learning Academy is the perfect opportunity. Note: ILA is a free of cost program, aimed to empower fresh graduates or students with little experience to enhance their English and communication skills.  

Role and Responsibilities:

• Master written, verbal and non-verbal language and conversation skills, grammar and fluency

• Develop proficient typing speed and computer skills essential for customer service roles. Understand how to use different CRM (Customer Relationship Management) and Order Management Systems (OMS)
• Prepare for the recruitment process through mock interviews and weekly assessments
• Demonstrate excellent communication, grammar, vocabulary, and pronunciation while communicating with others by the end of the program
• Boost confidence and groom the candidate’s personality to professionally handle customer support and other customer-facing roles
• Collaborate with top industry professionals and prepare to represent Fortune 500 companies and Silicon Valley Giants on a global scale

Job Specifications

• It will be on-site in ibex.’s main offices in Karachi/Lahore

• Perks & Benefits: free-of-cost training program, transport service, growth opportunities in customer support campaigns

Career Growth Opportunities at ibex. Pakistan

This role offers career growth pathways, depending on performance and interest, including:

• Customer Service Representative Supervisors/ Team Lead
• Office Administrator / Operations Coordinator
• Training Specialists
• Cross-campaign growth for more exposure
• Cross-departmental growth for specific interests like marketing, IT, HR, etc

Required Skills

Skills and Qualification:

• Candidate should be minimum Matric or O Levels pass. Bachelor’s degree or diploma would be a plus

• Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
• Basic English grammar and verbal skills (A1/A2 level minimum)
• Basic understanding of computer usage and typic skills
• Commitment to personal and professional growth
• A can-do attitude and willingness to learn
• Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment
• Fresh graduates and students searching for entry-level roles in Karachi/Lahore are encourage to apply