Customer Support Representative / Front Desk Officer @ InfiniteWellnessPk

Job Summary

Role and Responsibilities:

• Serve as the first point of contact for clients via phone, email, WhatsApp, and social media.
• Provide accurate information to clients about our clinic's services and allergy testing process.
• Manage appointments, registrations, follow-ups, and front desk operations.
• Handle client concerns professionally and ensure an excellent customer experience.
• Manage cash handling and administrative tasks at the front desk.

Required Skills

Skills and Qualification:

• 2+ years of experience in customer service, front desk, or client relations (healthcare, wellness, or hospitality experience preferred).
• Excellent English communication skills, both written and verbal.
• Strong organizational, multitasking, and problem-solving abilities.
• Professional, friendly, and customer-focused approach.

QUALIFICATIONS:

• Bachelor's degree in a relevant field.
• Proficiency in MS Office and digital communication tools.