Job Summary
We are a growing e-commerce support agency looking for dedicated and reliable Customer Support Representatives to join our onsite team.
This is not a basic reply role. We are looking for individuals who can understand customer issues, think clearly, and handle both communication and operational tasks professionally.
Role and Responsibilities
- Respond to customer queries via email and social media
- Handle order-related issues such as delivery delays, missing items, and returns
- Check and verify tracking information using courier systems
- Process resends, returns, and customer requests according to internal workflows
- Update internal sheets (refunds, claims, issues) accurately
- Maintain a professional and human tone in all communications
- Escalate complex cases when required
Required Skills
Skills Required
- Strong written English skills (UK tone preferred)
- Previous customer support experience (e-commerce preferred)
- Ability to handle high volume while maintaining quality
- Attention to detail and ability to follow structured processes
- Ability to think independently (not just copy-paste replies)
- Must be able to work onsite
What We Are Looking For
- Someone who understands customer problems and responds accordingly
- Strong sense of responsibility and ownership
- Calm and professional under pressure
- Team player who can work within a structured environment
Working Structure
- Onsite role (office-based)
- 10 hrs of shift
- Work within a managed team with supervision and quality checks
How to Apply
Please include:
Your previous customer support experience
Tools you have used (Zendesk, Shopify, etc.)
A short written example of how you would respond to an unhappy customer
Applications without a written sample response will not be considered.
Job Type: Full-time
Ability to commute/relocate:
Experience:
Customer service : 2 years (Required)
Language:
English (Required)
Work Location: Office #1 Gulistan-e-Johar Block 9, Karachi, Pakistan