Customer Support Representative (CSR) @ Pronto Solutions LLC

Job Summary

Role and Responsibilities:

• Manage incoming & outgoing calls to ensure customer satisfaction in a timely and professional manner
• Retention of customers by:
• Answering customer inquiries
• Acknowledging and resolving customer complaints
• Handling customer requests
• Escalating problems/issues to Team Leader, & come up with possible solutions
• Maintain records of customer interactions, transactions, comments and complaints
• Assist Quality Assurance Department by providing feedback on the efficiency of customer support practices and recommend improved processes 
• Liaison with other departments

Required Skills

Skills:

• Minimum Intermediate
• Proficiency in spoken English Language
• Quick learning ability with strong customer service orientation
• Excellent communication skills, including writing, speaking & active listening
• Ability to work in a fast-paced environment while remaining calm and professional
• Good problem-solving and critical-thinking skills
• Positive, friendly, approachable disposition
• Must be a good team player
• Adherence to laws and confidentiality guidelines
• Proficient in Microsoft Office Suite with good typing skills
• Fresh and experienced candidates both can apply
• Age should not exceed 30 years

 

Location: Just opposite Taqwa Masjid & Meritorious College A-Level, Block 2, PECHS, Karachi

Timings: Night Shift (9:00 pm to 6:00 am) - Monday to Friday

Experience: Fresh & experienced candidates both are eligible

Minimum Qualification: Intermediate / O-Level

Compensation: Basic salary plus fuel allowance