Customer Support Executive - Night Shift @ Rex D (Private) Limited

Job Summary

Role and Responsibilities:

• Answering customer inquiries via phone, email, and live chat in a professional and timely manner.
• Addressing customer complaints and issues efficiently and effectively.
• Providing product and service information to the customers.
• Identifying and escalating priority issues to the appropriate department or individual.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Keeping up-to-date with product and service information and making recommendations to customers as appropriate.
• Providing feedback to the management team on customer concerns and trends.
• Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics

Perks & Benefits:

• Career growth opportunities
• Performance based incentive
• Night allowance for night shift
• Health care benefits
• Provident fund
• EOBI
• Subsidized transport facility (subject to availability)

Required Skills

Skills and Qualification:

• Experience in customer support or a related field.
• Excellent communication and interpersonal skills.
• Ability to remain calm and​ professional under pressure.
• Strong problem-solving and critical-thinking skills.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to work independently​ and as part of a team.