Customer Support Executive @ Greenbiz Communications

Job Summary

Greenbiz Communications is looking for Customer Support Executives, who will be responsible for carrying out the following tasks;

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Required Skills

• Speak fluent English
• Good Communication
• Multi tasking
• Target Oriented
• Team worker
• Customer Focused

Note: Besides fix salary commission will be given on basis of performance and task completion.